Effective Date: 01-04-2025
Welcome to AvigyanJewel.in (“we”, “our”, “Avigyan Jewel”), owned and operated by Mrs. Smita Sen Banerjee, a proprietorship based in Kolkata, West Bengal, India. By accessing and using our website, you agree to the following terms and conditions (“Terms”). If you do not agree, please refrain from using our services.
1. Scope
These Terms apply to all visitors, customers, and partners (“you”, “user”) who browse, shop, or engage with our site AvigyanJewel.in. They cover purchase and service terms, user responsibilities, intellectual property rights, and legal provisions.
2. Account Registration
- You may register for an account to access features like order history, wishlists, or contact support.
- You are responsible for keeping your login credentials secure, and any activities carried out using your account.
- You agree to provide accurate and current information and notify us of any changes.
3. Product Information
- All jewelry, bullion, and related services are listed with accurate descriptions, including purity certifications (BIS, GIA, IGI), weight, size, prices, and availability.
- Minor variances in weight or appearance may occur due to handcrafted nature or metal fluctuations, but will comply with statutory standards.
4. Pricing & Payment
- Prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- We accept payments via credit/debit cards, net banking, direct bank transfer (prefer), UPI, wallets, and other certified payment gateways.
- Upon successful payment, you will receive an email confirmation with order details.
5. Order Fulfillment & Delivery
- We strive to fulfill orders promptly through our Kolkata operations and partner networks.
- Shipping times vary depending on product type and location. You will receive tracking details when the order is dispatched.
- For any delay or error, please contact our customer support for a resolution.
6. Buyback, Exchange & Returns
- Buyback and exchange are available for eligible coins, bars, and jewelry within specified criteria.
- Returned items must be in original condition, with packaging, certifications, and tags intact.
- Customized, engraved, or sale items are non-returnable unless defective.
7. Warranty & Repairs
- Jewelry carries a manufacturer’s or workmanship warranty as applicable.
- We offer repair services via our certified jeweller network. Charges and timelines will be communicated prior to service.
8. User Conduct
You agree not to:
- Use illegal, inaccurate, abusive, or misleading content
- Transmit viruses or malicious code
- Attempt to access unauthorized information or override site security
- Violate any applicable laws or third-party rights
9. Intellectual Property
- Content on the site—including images, names, logos, text, designs, and layout—is owned or licensed by Avigyan Jewel, and protected under Indian and international copyright laws.
- You may not copy, reproduce, distribute, or exploit any content without our written consent.
10. Limitation of Liability
- To the maximum extent permitted by law, Avigyan Jewel is not liable for indirect, incidental, or consequential damages arising from use of this site or purchase of products.
- Our total liability is capped at the amount paid for the product or service in question.
11. Indemnity
You agree to indemnify and hold harmless Avigyan Jewel, its employees, and affiliates from any claims or damages arising from your violation of these Terms or misuse of the site.
12. Amendments
We may update these Terms from time to time. The “Effective Date” at the top reflects the latest version. Continued use after changes indicates your acceptance. We encourage you to review periodically.
13. Governing Law
These Terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Kolkata, West Bengal.
14. Contact Us
For inquiries, clarifications, or disputes, please reach out to our team:
Mrs. Smita Sen Banerjee
Proprietor, Avigyan Jewel
📧 avigyanjewel@gmail.com
📍 Kolkata, West Bengal, India